1. Do you ship internationally?
Yes, we ship to most countries, except South Africa, Colombia, Argentina and a select few.
2. How much does shipping cost?
The shipping fee is $5.99, but if your order is more than $50, then the shipping fee will become FREE.
3. How long does it take to receive my order?
It takes 2-5 days to process and dispatch your order. Once your order has been shipped, we will send you an email that contains the tracking number. You can use this number to keep track of your package until it arrives.
The estimated shipping time will be shown during checkout. It usually takes 2-3 weeks for US & some European customers to receive their orders, whereas other international customers will receive their orders within 3-6 weeks.
4. Can I track my order?
Yes. Once we've shipped your order, we'll send you a confirmation email that contains the tracking number.
5. When will I receive my shipment confirmation and tracking number?
Immediately after placing your order, you will receive an order confirmation email. After this, it will take 2-5 days to process your order and ship it. Once shipped, we will send you a second email that contains the shipping information and the tracking number.
Please allow up to 5 days to receive the second email. If you do not receive it within 5 days, do not hesitate to contact us at email@example.com.
6. I did not receive the shipping confirmation email and tracking number. Where is it?
Please allow up to 5 days to receive the shipping confirmation email. If you do not receive it within 5 days, make sure that you've checked the Spam folder. If it's not there, please send us an email at firstname.lastname@example.org so that we can follow up on your order.
7. Are these items the official merchandise?
No. As a fan of K-Pop, we are making these products so that all the fans from around the globe can express their love for their favorite K-Pop groups using these fan-made items.
8. My tracking says “no information available at the moment”.
For some logistics companies, it usually takes 2-5 business days for the tracking information to get updated on their system. If 5 days has passed and you are still getting the same message, please do not hesitate to contact us at email@example.com
9. What about possible customs or local delivery fees?
We are not responsible for any Customs fees or local delivery charges as these fees are charged by your country. By purchasing our products, you consent that one or more packages may incur Customs or delivery fees when they arrive at your country.
10. Will I receive all the items in a single package?
Depending on the availability of the ordered items, they may be shipped in different packages.